Refund Policy
Effective Date: October 1, 2025
At Jenair Mia Advanced Aesthetics, every treatment and product recommendation is performed with the highest level of care and professionalism. Because aesthetic services are customized and results vary from person to person, we maintain the following refund and reschedule policy.
Service Refunds
All service sales are final. Refunds are not issued once a treatment has been performed.
Clients are encouraged to express any dissatisfaction or concerns during the time of service, so adjustments can be made immediately when possible.
Please note that adverse reactions do not qualify for refunds, as mild reactions may occur and are considered normal post-treatment responses.
Product Refunds
All product sales are final and non-refundable. For safety and hygiene reasons, products cannot be returned or exchanged once purchased.
Consultations and Rescheduling
Consultations are complimentary for laser hair removal and $50 for facial or body treatments. The consultation fee may be applied toward your treatment or product purchase.
One reschedule is permitted. If a second reschedule or cancellation occurs, the consultation fee will be forfeited.
Treatment Results
Results vary based on factors such as skin type, hair type, lifestyle, and adherence to post-care and treatment schedules.
If product recommendations or treatment timelines are not followed as discussed, Jenair Mia Advanced Aesthetics cannot guarantee specific results or outcomes.
Prepaid Packages
Laser hair removal packages require a minimum completion of half the treatment series before any refund can be issued.
For example, in an 8-session package, 4 sessions must be completed before a partial refund for the remaining sessions is considered.
Refunds for unused sessions may be requested within 30 days of the last completed treatment.
Refunds may also be granted within 30 days if pregnancy or a verified medical condition prevents continuation of laser treatments for six months or longer.
Refunds are not issued for clients on temporary medications such as Accutane, as treatment can be paused and resumed at a later date.
Contact for Refund Requests
To request a refund consideration under the terms above, please contact us at jenair@jenairmia.com
All requests must be submitted in writing and will be reviewed within 7 business days.